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Patient Svc Representative

Overview:

We re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.


We don t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you ll feel our supportive community every step of your day, especially the tough ones. We re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


Responsibilities and Qualifications

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of St. Edward Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


Qualifications:

Because you re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That s why you ll bring to your role the right set of qualifications:



  • Education: Minimum high school diploma. Medical office training beneficial. Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Must have computer knowledge, typing skills and knowledge of basic math.

  • Experience:One year experience in a clinic setting beneficial or two years in a public contact position.

  • Certifications:CPR certification beneficial.

  • Other:Skills, Knowledge, and Abilities: Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to read, understand and follow written and oral instruction. Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems. Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public. Equipment Used: Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.

  • Preferred Experience:Experieince working in the health care environment


We ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a top 100 places to work. We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We re also collaborative and are not afraid to do a little extra to deliver excellent care that s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.




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