Assistant Manager - vAlert


We re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you ll feel our supportive community every step of your day, especially the tough ones. We re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Responsible for assisting in the management of the vAlert department. vAlert provides cardiac monitoring to a diverse patient population on a 24-hour basis. The Assistant Manager will: ensure quality clinical care, maximize resources, effectively manage the delivery of cardiac monitoring, create and promote a professional environment, promote the vision and goals of Mercy Virtual, and develop levels of coworker engagement. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Virtual Service Standards.


  • Assists in the direction of the overall operations of the department(s) to insure the provision of safe and effective monitoring.
  • Under the direction of the Manager, will assist with the human resource management for the department(s) in a manner that is congruent with the policies, procedures and mercy service standards of behavior.
  • Develops staffing plans, schedules, and daily assignments that effectively match resources available and monitoring requirements.
  • Demonstrates knowledge of policies and procedures throughout the organization and insures utilization of them for consistent compliance.
  • Utilizes evidence-based practice and research to develop and keep monitoring standards current.
  • Supports of the National safety patient goals to insure the processes of monitoring are reflective of a culture of safety.
  • Creates an environment within area of responsibility that fosters participation and direction of their department in the overall organizational direction.
  • Provides frequent reports to vAlert Manager on group performance and key metrics.
  • Utilizes the hiring for fit tools available to insure the appropriate selection and hiring of new coworkers.
  • Implements initiatives within the department that foster retention and minimize turnover of coworkers.
  • Insures initial and ongoing competency of the coworkers within the department.
  • Provides and insures participation in ongoing continuing education and professional development opportunities for all coworkers.
  • Creates an environment that promotes professional practice.
  • Participates personally in professional development activities both internal and external.
  • Demonstrates facilitation and communication skills both with individuals and in groups.
  • Builds work teams that are focused on achieving service excellence.
  • Demonstrates effective utilization of supplies and equipment.
  • Complies with all payroll policies and practices. In order to continuously improve our ability to provide effective leadership, ongoing personal and professional development must be pursued.
  • Pursues continuing education in both clinical specialty practice area and leadership with a minimum of 20 hours per year.
  • Maintains clinical competence in the delivery of monitoring for patient population being served.
  • Implements the organizational strategies and initiatives relative to Mercy Service.
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:Will be responsible for leading a team of supervisors.


Because you re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That s why you ll bring to your role the right set of qualifications:

  • Qualification 1: High School Diploma
  • Qualification 2:Minimum of 2 years of leadership experience required.


  • Bachelor's Degree preferred
  • Minimum of 5 years or monitor technician preferred.
  • EMT, Paramedic, PCT experience will be considered.


  • Past experiences must have demonstrated leadership ability, good interpersonal skills, and the ability to apply sound principles of management and supervision.
  • Must be proficient in use of a personal computer and must be able to analyze complex data from various information systems.


  • CRAT certification within 3 months of hire.
  • BLS Certification within 3 months of hire.


While performing the duties of this job, the co-worker is regularly required to stand; walk, sit; use hands and fingers, handle or feel; reach with hands and arms; talk and hear. The co-worker is required to stoop, kneel, crouch, or crawl. The co-worker must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a top 100 places to work. We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds for benefit eligible coworkers. We re proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We re also collaborative and are not afraid to do a little extra to deliver excellent care that s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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