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Supv-Service Cntr/Cust Support

Overview:

We re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you ll feel our supportive community every step of your day, especially the tough ones. We re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

OverviewPrimary Function Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment Typical activities include: - Event Management - Service Request Fulfillment - Incident Management - Problem Management - Access Provisioning - Continual Service Improvement

ResponsibilitiesKey CapabilitiesCareer Level DimensionsStrategic FocusMaintains steady workflow and productivity to meet service/productivity standardsGives primary input to hire, fire, pay, promote decisionsFocuses on day-to-day, tactical activitiesSchedules and assigns work to subordinates to meet service targetsTypically manages techniciansAutonomyAssignments are task or activity oriented. Work is reviewed for soundness of judgment and overall quality and efficiencyCommunicationPrimary purpose of liaison is information sharing and basic problem resolutionImpactDecisions impact work unit operationsActions at this level can cause/prevent schedule delays and impact people and financial resourcesCustomer Relationship ManagementAccountable for addressing customer needs through individual action or with a warm handoff Interacts independently with customer subject matter expertsHaving extensive knowledge of customers and the ability to identify their needs and deliver specific solutions

Qualifications:

Because you re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That s why you ll bring to your role the right set of qualifications:

Education: Bachelor s degree in related field, specialized training, or equivalent work experienceExperience: Two (2) years of relevant technical or business work experience

We ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a top 100 places to work. We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We re proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We re also collaborative and are not afraid to do a little extra to deliver excellent care that s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.



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